FAQ /SELF RESPONSIBILITY
All of your orders are packed with love and care - shipped from Melbourne, Victoria.
Once you have placed your order you should receive an order confirmation email in your inbox. If you don't receive one within 24 hours, please get in contact.
We always aim to pack your parcels asap and will send you a shipping confirmation. If you opt the parcel to be traceable, please select this option once you check out.
All parcels are sent with Australia Post and shipping times can vary for remote and rural locations. For times please check Australia Post website.
On orders over $150 AUD, free shipping will be applied.
For international orders please send an email and we will get in contact with you for further options.
Our wish is for you to have an unforgettable joyful and magical experience. Saying this, if an item, arrives damaged please take a photo and get in contact by emailing with all the details and we will issue a refund as soon as possible. The original shipping charges are not refundable. There is no refunds for change of mind or incorrect choice.
We currently accept PayPal and credit card payments.
Please allow 3-5 business days to post. Thank you for your patience.
All our products are not tested in animals and we thrive in searching and producing in the most natural and magical way. We love Mother Gaia as all Owls do!
Herbs have powerful and active ingredients that can interact with pharmaceutical medications, people with health issues or pregnancy - and should be taken with care. Always see your GP and discuss if you have health concerns prior to take the herbs. The Little Owl is not liable for the misuse of herbs or any other product. It is at the of responsibility of the buyer use of discretion and caution.